To execute its strategy successfully, Southwest had many crucial policies, procedures and direct practices which concentrated on three aspects: employees, customers and operating excellence.
1) Employees
The come with believes that employees be the most important assets. Southwest hired good pack and treated them like family. The company had no layoff policy consequently people had the jobs security. Southwests requital was above the industry average and the company also had a profit-sharing plan for employees
For working culture, Southwest managers were expected to spend at least one-third of their time walking around the facilities to train the problems and listen to their subordinates in order to create effective instruction and good relationship. People had substantial authority and decision-making power because the company was empowerment of employees. Moreover, the managers were selected internally from employees.
2) Customers
The mission of Southwest Airlines is dedication to the highest forest of Customer Service delivered with a sense of warmth, friendliness, individual pride, and smart set Spirit. That was one of the reasons why the company treated employees well because if employees happy, they exit keep customers happy.
3) Operating Excellence
The company created operational excellence by operating only one type of aircraft, Boeing 737s, to reduce a number of spare parts, simplifies training for maintenance and task of schedule planes. Furthermore, the company optimizes the utilization of the plane by deemphasizing flights to congested airports, because it can reduce not only the...If you want to enchant a full essay, order it on our website: Orderessay
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