Quality Management: Cathay Pacific Airways

Introduction Cathay peaceable Airways is an international airline registered and establish in Hong Kong, go scheduled load and passenger build up services to over 80 destinations around the dry land. They ar deeply committed to Hong Kong, where the Company was founded in 1946. They continue to make believe substantial investments to develop Hong Kongs aviation manufacturing and enhance Hong Kongs position as a regional superman hub. In addition to their go past of aircrafts, these investments include catering, aircraft maintenance and argument handling companies, as thoroughly as their corporate main office at Hong Kong external Airport; Cathay Pacific and its subsidiaries and touch employ 25,000 cater in Hong Kong. The airlines two major sh atomic number 18owners are both Hong Kong companies listed on the Hong Kong Stock Exchange, as is Cathay Pacific itself. Cathay Pacific is the major shareholder in AHK Air Hong Kong Limited, an all cargo carrier that offers scheduled services in the Asia region, and is a shareholder in Hong Kong Dragon Airlines Limited. They are also a founding member of the one world global compact whose unite network serves over 570 destinations worldwide. Other members of one world are Aer Lingus, American Airlines, British Airways, Finnair, Iberia, LanChile and Qantas. Quality Management destined In a conglomeration quality setting, Quality is as fit(p) by the guest and employees produce it.

Thus quality of a service is the customers sensing of the degree to which the service meets their expectations Six-sigma quality is a standard and a philosophy of customer satisfaction. The six-sigma philosophy requires an current audit appliance that identifies o! pportunities for improvement and changes in customer expectations. stress the importance of customer satisfaction. Define a quality goals and objectives and provide these into actual service and service delivery activities. There are some types of goals and objectives need to consider. -To fulfil customers. If you want to get a full essay, order it on our website: OrderEssay.net

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